FAQs

What is Ayn Gold?

Ayn gold represents a unique mix of gold and silver bullion and coin products that are only available in the UK and internationally through selected distributors or appointed agents.


What kind of gold do you sell?

We actually supply both gold and silver as either bars or coins. We sell:

  • Gold Bullion Bars, from 1g - 1 kg
  • Silver Bullion Bars, from 20g – 5 kg
  • Silver Dirhams of denominations 1, 5 & 10
  • Gold Dinars in denominations of ½, 1, 2, 8 & 10

We are not really a numismatic business but we can source and supply other coins such as Krugerrand, Sovereigns and Britannica on request.


How do I buy gold and how long is the process?

For transactions above £1,000 you will be asked to provide identification documentation (please phone or email us for specifics).

Most orders can be picked up in person if arranged in advance. For larger orders or if for some reason we are temporarily out of stock we advise you of the ETA.

We also have UK wide delivery options, from next day insured to regular Royal Mail first class post. If you let us know your requirements we will advise you of any additional costs that may be involved.


Can I buy in any quantity? Is there a minimum or maximum spending limit?

Many gold dealers have minimum limits but our aim is to get gold and silver into the hands of everyone in the UK. Therefore we have no minimum order for customers, only for authorised dealers.


Can I purchase gold from you via the internet?

No, unfortunately not. Due to both banking due diligence requirements and our own aversion to the banking system, we do not complete gold or silver transactions via the internet. However, established customers may place orders over the telephone once suitable protocols have been established, You can use this site to generate an order enquiry and then we will get back to you with an offer.


What are your prices? How can I get a quote?

All our prices are worked out on a daily basis using formulae based on the spot price at the time. For bullion the exact amount above spot will depend on the bar sizes eg 1g. 20 g or 1 oz etc, or in terms of coins whether they are of higher or lower denominations.

You can check the Ayn Gold website, email us or give us a quick call to verify prices.


What is eDinar?

We use e-dinar for two things:

  1. To allow e-dinar account holders to buy gold and silver bullion that will be stored for them at our preferred repository in Dubai.
  2. To allow anyone with an e-dinar account to transfer funds (ownership of gold) between each other.

How do I know when to buy silver or gold or when to buy coins or bullion bars?

Both gold and silver are commonly sold at a premium above spot price. Bars normally carry a lower premium than coins, while coins normally carry a lower premium than jewellery. Also the bigger the bullion bar the lower the premium.

In the UK gold bullion bars are normally sold without VAT and some (but not all) coins are also VAT free ( Krugerrand but not Dinars). Both silver coins and silver bullion carry VAT.

What you should buy depends on your budget, your intention in buying (gift, investment etc), whether you foresee a possible future need to dispose of them quickly (there are always more potential buyers for smaller items), where you intend to keep the items and perhaps most importantly, your own personal preference.


What forms of payment do you accept?

We accept :

  1. Cash: We will accept cash for transactions up to £2,000
  2. Bank Transfer/Deposit: We will send you our bank details on request. However, you should note that prices quoted can only be fixed once funds have cleared into our account (this includes cheque payments).
  3. e-Dinar: In some instances we can also accept e-dinar transfers as payment.

All transactions are denominated in British Pounds Sterling (GBP).


Can I buy in the name of my company or a charity?

No. Unfortunately not, the legal compliance regulation for banks selling gold to entities other than private individuals is far too onerous. We suggest that you purchase in your personal capacity and then transfer to the legal entity yourself.


How do I collect my gold? Do you deliver?

Collection is either by arrangement from our UK office in Norwich or via arrangement with one of our appointed dealers.

As previously mentioned we offer UK wide delivery options, including next day fully insured to regular Royal Mail first class post.


Can you offer safe storage for my gold or silver, if so how much does it cost?

Yes, we can arrange a number of secure storage options in the UK or abroad. Charges depend on location, security levels and merchandise being stored. We may on occasion charge a one-off arrangement fee for this service.


Do you have a “buy-back” facility, if yes what is the process?

First of all, we definitely do not offer refunds, unless in some extremely unlikely scenario you received the wrong product in error.

If you do wish to sell your gold or silver coin or bullion products we will offer you a price on the day which will be less that our selling price but in most cases will probably be more than you paid for it.

We can also help you locate a buyer willing to buy from you directly. However, in this instance we will agree with you beforehand a finders fee or commission.


Any other questions? Feel free to contact us using any of the ways listed here.